Refund policy
Returns
We deeply value customer satisfaction. If anything goes wrong, please contact us via email regarding issues, incorrect deliveries, or missing items:
Email: support@snodesport.com
If you are not satisfied with your newly purchased equipment, you may request a return within 30 days from the delivery date. Additional charges may apply for normal wear and tear, damage due to misuse, improper assembly, or accidents when returning your product. If parts of your device are missing upon receipt of the return, a restocking fee may be charged. Products must be returned undamaged in suitable packaging (preferably the original boxes). Snode reserves the right to assess the condition of the returned product and either approve or decline a refund.
In the case of a return, please contact us in advance via email and provide your customer number, order number, or your name. We kindly ask you not to send any items back to us without prior communication. By coordinating in advance, we can schedule a pickup at your location in a more planned and cost‑effective manner, allowing you to conveniently wait for the pickup at home.
When Snode Sport Covers Return Shipping Costs
Snode Sport covers return shipping costs when the reason for the return is due to OUR error. Examples of such cases include:
- Item arrived damaged and cannot be repaired with a replacement part
- We shipped the incorrect item
- We shipped it to the wrong address
- We shipped a duplicate order
- Item malfunctioned within the 30‑day return period (provided the customer assembled the item correctly according to the instruction manual)
IMPORTANT: For items that arrive damaged or defective, YOU MUST PROVIDE VIDEOS/PHOTOS to support your claim that the item arrived damaged or non‑functional. If a customer refuses or fails to send photos/videos of an allegedly defective/damaged item, the return will be treated as “buyer’s remorse,” and the customer will be solely responsible for return shipping. The customer is also liable for any shipping costs already paid by the seller. If a customer claims an item is defective/damaged, proof must be provided before the return is initiated—no exceptions. Submit images/videos for your return request via email to info@snodesport.com.
Once we receive the approved returned item, we will inspect its condition. If the item is confirmed defective, we will refund the purchase price.
If a return request for a damaged/defective item can be resolved with simple parts and support, we may offer the option of free replacement parts and repair guidance if the customer considers this a more convenient solution—thus avoiding the hassle of returning a large, bulky item. Please note that we do not send technicians or repair personnel to customers’ homes.
When the Customer Pays for Returns – In the case of a return due to a customer error, the return is the customer's responsibility, and the shipping costs will be paid by the customer. In these cases, prepaid return labels are not provided. It is important to note that the original shipping and handling fees will be deducted from your total refund, and for any order with special shipping charges, our actual outbound shipping costs will be deducted.
Examples of such customer returns may include:
- Buyer’s remorse (“Not satisfied with the performance,” “Item doesn’t fit me well,” “Item does not meet my expectations,” “I tried it but want something else,” etc.)
- No reason given / No longer want it
- Misinterpretation of the product description (not fully reading item details/descriptions/features)
- Canceling the order after the item has already shipped, even if you have not yet received it
- Customer purchased the wrong item
- Customer accidentally purchased too many
- Customer entered an incorrect shipping address by mistake
Order Cancellation Policy
Once you click “Pay Now,” our warehouse begins preparing your order for shipment and generates a shipping label. Therefore, your order cannot be canceled after the label has been created unless your item is a pre‑order. You will receive tracking information once the label has been generated. Please allow 1‑2 days for the tracking information to update. If you change your mind about the order, you may return unwanted items in accordance with our return policy. Any applicable return fees will be deducted from your refund.