GUARANTEE
We offer a 1-year full guarantee and a right of complaint in the event of production faults on all products in normal household use.
We will only process claims with a valid receipt or traceable proof of purchase.
The warranty does not cover regular inspections, maintenance, repairs and replacement of parts due to normal wear and tear or damage to the product due to improper use or handling.
You can submit a claim by informing us within a reasonable period of time after discovering the defect. Please also explain why you suspect the defect.
During the warranty period, we will provide you with appropriate spare parts, accessories and tools free of charge (with the exception of shipping, packaging and return costs to be borne by the customer).
The warranty does not cover:
Normal wear and tear and cosmetic damage from product use (such as peeling paint or scratches).
Damage caused by accident, misuse, neglect, improper assembly or failure to follow instructions or warnings, etc.
The use of products in an environment or in a manner for which they are not intended.
We will only process claims with a valid receipt or traceable proof of purchase.
The warranty does not cover regular inspections, maintenance, repairs and replacement of parts due to normal wear and tear or damage to the product due to improper use or handling.
You can submit a claim by informing us within a reasonable period of time after discovering the defect. Please also explain why you suspect the defect.
During the warranty period, we will provide you with appropriate spare parts, accessories and tools free of charge (with the exception of shipping, packaging and return costs to be borne by the customer).
The warranty does not cover:
Normal wear and tear and cosmetic damage from product use (such as peeling paint or scratches).
Damage caused by accident, misuse, neglect, improper assembly or failure to follow instructions or warnings, etc.
The use of products in an environment or in a manner for which they are not intended.